Policy

Policy of Quality Management, Environmental Safety, Occupational Health, Customer Complaint Handling and Monitoring Customer Satisfaction in Irandar Co
Introduction:
Irandar Company as a leading producer of various types of PSA (Pressure-Sensitive Adhesive) labels, industrial and hygiene adhesives, and packing tape in Iran, using leveraging modern technology and employing expert staff, while prioritizing meeting customer expectations in line with achieving highest level of customer satisfaction as its strategic goal, adhering to industrial standards, rules and regulations, To ensure the highest levels of customer satisfaction, has established an effective quality management system based on ISO 9001:2015 standards, alongside ISO 14001:2015 and ISO 45001:2018 standards for environmental management and occupational health and safety and ISO 10002:2018 and ISO 10004:2018 standards for managing customer complaints and satisfaction and in this regard, has put the following central goals at the top of the continuous improvement process of the organization:
Mission:
Our mission is to supply PSA labels products, adhesives, and other related items with the highest quality standards.
Vision:
To be included in the list of top 100 companies in Iran (IMI100).
Core Values:
Clientelism
Enhancing satisfaction levels of all stakeholders with company products and operations
Encouraging teamwork and inclusive participation of employees
Fostering creativity and innovation
Accountability to customers, employees, society, and shareholders
Meritocracy
Empowering employees through continuous training
Policy Guidelines and Macro Goals:
With the collective participation of employees and within the framework of national, qualitative, environmental, occupational health & safety laws, regulations and standards, regarding stakeholder’s needs, Irandar Company commits to the following:
• providing high quality products to ensure customer satisfaction.
• Cultivating a customer-oriented culture by monitoring and measuring customer satisfaction.
• Promptly addressing and resolving customer complaints and feedback.
• Continuously improving organizational processes and updating resources and infrastructure.
• Preventing occupational accidents and illnesses among employees and related contractors.
• Encouraging consultation and participation with workers through their representatives.
• Preventing & minimizing environmental pollution and optimizing natural resources usage.
• Promoting a customer-centric culture while ensuring safety, occupational health, and environmental protection.
•Prioritizing training to enhance the capabilities and awareness of workforce influencing the performance of the company.
Irandar Company along with improvement of quality management, environment, safety, occupational health, and customer complaint handling and satisfaction measurement systems is committed to handle governmental rules & regulations and calls all staff for consensus to achieve ambitious company goals. All managers and employees are responsible for adhering to this policy effectively, with the quality assurance unit tasked with monitoring its implementation.